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Editing vendor or buyer contact details

If a vendor or buyer hasn't received their invite, or isn't receiving the one time PIN, there may be a typo in their email address or mobile number. You can fix this from the workspace.

Important: Saving new details does not resend any invites. You'll need to resend the request afterwards.


Step 1: Select the vendor or buyer

Open the relevant workspace. In the Parties section on the right hand side, select the vendor's or buyer's name.

Vendor's details:

Workspace Listing

Buyer's details

Workspace offer


Step 2: Select Edit details

The vendor or buyer details section opens. Select Edit details to open the edit form.

Workspace listing vendor draw


Step 3: Update and save the details

Correct the email address or mobile number, then select Save changes.

Workspace listing vendor draw edit


Step 4: Resend the request

Now that the details are correct, resend the request so it reaches the right person:

  • Vendors: resend the identity verification request.
  • Buyers: resend the payment request.