---
title: Requesting remaining balance
description: requesting remaining balance
---

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1. [Trustport Knowledge Base](https://help.trustport.com/?hsLang=en-au)
2. [Using the Portal](https://help.trustport.com/using-the-portal?hsLang=en-au)

# Requesting remaining balance

Once you're ready to request the remaining balance from your buyer, open the relevant workspace.

**Before you start**

Check that:

- the total deposit amount on the offer is correct

 

**Step 1: Send the payment request**

Click **Send payment request**. A popup will open with the remaining amount owing already filled in, based on the total deposit amount.

![Send payment request](https://help.trustport.com/hs-fs/hubfs/Send%20payment%20request.jpg?width=670&height=614&name=Send%20payment%20request.jpg)

Check the amount, then click **Send**. The buyer will receive a payment request email only, so they won't need to verify their identity again.

![Send Reamaining Balance Request](https://help.trustport.com/hs-fs/hubfs/Send%20Reamaining%20Balance%20Request.jpg?width=670&height=614&name=Send%20Reamaining%20Balance%20Request.jpg)

The offer will now show **Awaiting payment** along with the date it was sent. You can resend if needed by clicking the **Resend** button.

*![Awaiting Remaining Balance](https://help.trustport.com/hs-fs/hubfs/Awaiting%20Remaining%20Balance.jpg?width=670&height=663&name=Awaiting%20Remaining%20Balance.jpg)*

**Note:** if you need to request less than the calculated amount, edit the offer and reduce the total deposit amount first.

 

**Step 2: Payment initiated**

When your buyer starts a payment, either by Direct Debit or Bank Transfer, an orange **Payment initiated** status will show.

If they pay by Direct Debit, you'll also receive an email letting you know.

![Remaining balance payment initiated](https://help.trustport.com/hs-fs/hubfs/Remaining%20balance%20payment%20initiated.jpg?width=670&height=663&name=Remaining%20balance%20payment%20initiated.jpg)

 

**Step 3: Payment received and Sold**

Once the payment has been received, the funds will be securely held through to settlement, and the buyer, you, and any conveyancers added to the workspace will receive a receipt by email.

The workspace will then move to the **Sold** phase.

![Sold Paid in Full](https://help.trustport.com/hs-fs/hubfs/Sold%20Paid%20in%20Full.jpg?width=670&height=663&name=Sold%20Paid%20in%20Full.jpg)

 

- [Common Questions](https://help.trustport.com/common-questions?hsLang=en-au)
- [Using the Portal](https://help.trustport.com/using-the-portal?hsLang=en-au)

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