---
title: Sending identity verification invites to vendors
description: sending vendor KYC
---

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# Sending identity verification invites to vendors

Once you've created your workspace, you'll need to send identity verification (KYC) invites to your vendors.

**Before you start**

Check that:

- you've let your vendors know they'll receive emails from Trustport, and why
- you've sent them the Trustport vendor brochure

Your vendors can find more information at [trustport.com/for-buyers-sellers](https://www.trustport.com/for-buyers-sellers).

 

### Step 1: Send the invites

Open the relevant workspace and click:

- **Send invite to all** if there are two vendors
- **Send** if there's a single vendor

Your vendors will receive an email asking them to verify their identity. It only takes 2 to 3 minutes, and includes a one-time PIN check followed by the identity verification.

**Note:** The invite email expires after 30 days. Once a vendor clicks the link and starts their verification, they have 7 days to complete it.

![Workspace Created Vendor KYC Not Sent](https://help.trustport.com/hs-fs/hubfs/Portal%20how%20to%20guides/Workspace%20Created%20Vendor%20KYC%20Not%20Sent.jpg?width=670&height=476&name=Workspace%20Created%20Vendor%20KYC%20Not%20Sent.jpg)

 

### Step 2: Invite sent

Once the invite has been sent, the vendor will show as **Invite Sent**, along with the date it was sent and a **Resend** button.

Need to send it again? Click **Resend**. This sends a new email and expires the old link.

![Workspace Vendor KYC Invite Sent](https://help.trustport.com/hs-fs/hubfs/Portal%20how%20to%20guides/Workspace%20Vendor%20KYC%20Invite%20Sent.jpg?width=670&height=476&name=Workspace%20Vendor%20KYC%20Invite%20Sent.jpg)

 

### Step 3: In progress

Once your vendor starts their identity verification, an **In Progress** status will appear next to their name.

Most vendors finish within 2 to 3 minutes. If your vendor is still in progress after 3 days, click **Resend**. This expires the old links and resets them to **Invite Sent**.

**Tip:** Vendors have 7 days from starting their verification to complete it before the link expires.

![Workspace Vendor KYC In Progress](https://help.trustport.com/hs-fs/hubfs/Portal%20how%20to%20guides/Workspace%20Vendor%20KYC%20In%20Progress.jpg?width=670&height=476&name=Workspace%20Vendor%20KYC%20In%20Progress.jpg)

 

### Step 4: Vendor verified

Once your vendor has completed their identity verification, they'll show as **Verified**, along with the date they were verified.

When all vendors are verified, you're ready to [create an offer](https://help.trustport.com/creating-a-offer?hsLang=en-au).

![Workspace Vendor Verified](https://help.trustport.com/hs-fs/hubfs/Portal%20how%20to%20guides/Workspace%20Vendor%20Verified.jpg?width=670&height=476&name=Workspace%20Vendor%20Verified.jpg)

- [Common Questions](https://help.trustport.com/common-questions?hsLang=en-au)
- [Using the Portal](https://help.trustport.com/using-the-portal?hsLang=en-au)

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Need help? contact our support team

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